March 04, 2025
BYTE once positioned itself as a leading provider of at-home clear aligners, offering a convenient and affordable way to straighten teeth. With aggressive marketing and promises of faster treatment times using its HyperByte® technology, BYTE gained a loyal customer base.
However, as the brand grew, so did concerns about its service quality, shipping delays, and customer support. In this article, we dive into real customer experiences to reveal the truth about BYTE.
BYTE differentiated itself from competitors like Invisalign and SmileDirectClub by offering:
These features attracted thousands of customers, but was the experience as good as the marketing claimed?
Customer feedback on BYTE is mixed, with both positive and negative experiences.
Customer Service Issues – Complaints about unresponsive support and delays.
Shipping Problems – Many users experienced late deliveries or missing items.
Inconsistent Results – Some customers needed additional aligners due to ineffective treatment.
Customer Care (toll free):
1 (888) 231-7725
Monday-Friday: 9:30am - 4:30pm
Saturday & Sunday: Closed
Closed on statutory holidays